We ship all orders within one to two business days. Your package will arrive 3-7 business days after shipping. If you purchase expedited shipping your package will arrive two business days after it is shipped

Frequency, scent, etc. can be changed at any time! To edit your subscription, you can log into your account using this link HERE. If you are signed in via a desktop or laptop click, 'Subscriptions' on the left-hand side and your active subscription(s) will appear. If you are signing in via a mobile device, tap the drop-down box displaying 'Order History' and then 'Subscriptions' once logged in. Simply click 'Manage Subscription' via the product you'd like to modify or click 'Add Subscription' to subscribe to more Native products!

Alternatively, you're welcome to reach out to support@nativecos.com regarding any changes you'd like to make, and we can update your subscription on our end asap! If you need to make any last-minute adjustments before your subscription refills, make sure to reach out to us 1-2 business days before your next refill date so that we can make the needed changes in time :)

We currently only ship within the United States but hope to ship to additional countries in the future.

We love the products we make and think you will, too. If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

Please note that we’re not able to accept returns or exchanges for orders shipped internationally, or for individual mini and travel size products. In addition, expedited shipping fees and Native digital gift cards are non-refundable. Please reach out to support@nativecos.com with any questions you may have!

Yes, our scented products do include fragrance. We use the term fragrance for proprietary reasons. Our goal is to deliver amazing fragrance experiences with perfumes that abide by our high quality & safety standards. To make our unique scents we use a blend of essential oils, synthetic oils, and natural extracts. All of our products are phthalate-free and paraben-free, and we abide by the International Fragrance Regulatory Association (IFRA) guidelines to ensure the safety of our formulations.

None of the ingredients used in our products are sourced from animals or animal byproducts. Our products are also made without animal testing - only humans who willingly volunteer!

Earning Native reward points is super easy! You can earn points by purchasing Native products, following us on TikTok and Instagram, starting a subscription, and converting over to Plastic Free deodorant, just to name a few ways! Once you’ve earned enough points, you can redeem those for discounts of your future orders with us!

We know it’s a total bummer when your order is lost or damaged, and we’ve got your back when this happens! Please don’t hesitate to email our support team at support@nativecos.com and we will do what we can to help. Make sure to include any order details that may help our team look further into your issue.

A subscription to Native allows you to receive one or multiple Native products at a consistent frequency. This way, you never run out of Native! Native Deodorant is $13 per deodorant if you purchase individually, or $11 per deodorant if you subscribe.

First things first, please note that you are not obligated to subscribe to Native when making a purchase. You can purchase bars individually or opt-in and subscribe. By default, you are not subscribed to Native.

In order to subscribe, simply choose the Subscribe option on the product page, or check the Subscribe checkbox on the Cart page. Please note that certain items are not available through a subscription.

Once you have subscribed, you will be in complete control of your subscription. You can change the scents you receive, the frequency you receive them or even your next shipping date at any time. In addition, you can update your address, cancel your subscription, or skip a shipment at any time simply by logging into your account.

Still have questions? Shoot us an email at support@nativecos.com and we can help!

No, we cannot add any additional discounts to subscription orders. 

We use caprylic/capric triglyceride, tapioca starch, ozokerite, sodium bicarbonate (baking soda), magnesium hydroxide, coconut oil, cyclodextrin, shea butter, dextrose, and L. Acidophilus (probiotic). Our scented deodorants include a proprietary blend of oils. Due to FDA recommendations, we use the term fragrance to refer to these oils.

No. Native Deodorant is made without talc.

No. Native Deodorant is made without aluminum.

No. Native Deodorant is made without phthalates.

No. Native Deodorant is made without parabens.

Native Body Wash has the following ingredients: Water, Cocamidopropyl Betaine, Sodium Lauroyl, Sarcosinate, Sodium Chloride, Sodium Cocoyl Isethionate, Sodium Salicylate, Sodium Benzoate, Citric Acid. Our scented body washes include a proprietary blend of oils. Due to FDA recommendations, we use the term fragrance to refer to these oils.

We formulated deodorants specifically for those who are sensitive to baking soda. Check out our Sensitive Deodorants here.
The formula does not contain baking soda.

All of our manufacturing facilities are in the United States.

We are committed to using only the highest quality ingredients, however they are not organic. We source our maltodextrin from non-GMO corn and our probiotics are non-dairy cultured.

Our goal is to deliver amazing fragrance experiences with perfumes that abide by our high quality & safety standards.

To make our unique scents we use a blend of essential oils, safe synthetic oils, and natural extracts. All of our products are phthalate free and paraben free, and we abide by the International Fragrance Regulatory Association (IFRA) guidelines to ensure the safety of our formulations.

Native Shampoo has the following ingredients: Water, Sodium Cocoyl Isethionate, Lauramidopropyl Betaine, Cocamidopropyl Betaine, Sodium Lauroyl Sarcosinate, Fragrance, Sodium Benzoate, Sodium Salicylate, Polyquaternium-10, Sodium Citrate, Citric Acid​.

Native Conditioner has the following ingredients: Water Cetyl Alcohol, Behenamidopropyl Dimethylamine, Stearyl Alcohol, Glutamic Acid, Citric Acid, Sodium Benzoate, Caprylyl Glycol, 1,2-Hexanediol, and Fragrance.

Native Hair Mask has the following ingredients: Water​ Cetyl Alcohol, Behenamidopropyl Dimethylamine, Stearyl Alcohol, Glutamic Acid, Citric Acid, Sodium Benzoate, Caprylyl Glycol, 1,2-Hexanediol, and Fragrance.

We use Zinc Oxide, Sunflower Seed Oil, Caprylic/Capric Triglyceride, Coconut Alkanes, Glycerin, Cetearyl Alcohol, Coco-Glucoside, Arachidyl Alcohol, Behenyl Alcohol, Arachidyl Glucoside, Polyhydroxystearic Acid, Benzyl Alcohol, Xanthan Gum, Coco-Caprylate/Caprate, Vitamine E, Avocado Oil (Face Sunscreen only), and Water.

Shipping to the United States is free for orders over $10.01, and shipping costs $5 for any order under $10.01. We also offer expedited shipping within the United States for $15.

We love the products we make and think you will, too. If you don't enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund. 

In fact, we're so confident that you'll love Native that we'll even cover the cost of return shipping if you choose not to keep your first package. 

Please note that we're not able to accept returns or exchanges for individual mini and travel size products. In addition, expedited shipping fees and Native digital gift cards are non-refundable.

You can track your order with your order number here.

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

We ship all orders within one to two business days. Your package will arrive 3-7 business days after shipping. If you purchase expedited shipping your package will arrive two business days after it is shipped.

Yes!

We offer UPS 2 Day Shipping within the United States for $15, regardless of the size of your order. This allows for you to receive your package 2 business days after it is shipped. Expedited shipping fees are non-refundable. Please note that if you are shipping to Hawaii, Alaska, PO Boxes, or a U.S. Territory, expedited shipping may take additional time but will be faster than our free shipping method.

Yes! Exchanges are available on your first order from Native for 30 days after you receive your package. If you are interested in exchanging your deodorant, send a note to support@nativecos.com. 

Please note that exchanging your deodorant will void the return policy. In addition, we're not able to accept exchanges for mini and travel size products.

Native products are shown in USD (U.S. Dollar). We accept Visa, Mastercard, Amex, and Paypal.

We're so thankful for all the support we've received from customers in the EU & UK. However, shipping across the pond hasn't always been easy and we want to do the work to make this better. Our team is currently working to make some adjustments to our website, and we are reworking some of our internal processes to improve the delivery experience for customers in EU & UK. Unfortunately we have to pause shipping to these countries while we implement these changes.

Create an account to be automatically enrolled in The Clean Collective. If you already have an account, you are already qualified. Just sign in or register your account to access your benefits.

You’ll receive 10 points instantly upon sign up. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts.

Every purchase you make gets you points! If you don’t have an account yet, you’ll have to register your account by navigating to the registration page and creating your account. Once you have created an account you’ll be able to see your points balance and which tier you are in!

Your lifetime spend is calculated at the time of account registration and you are automatically placed in the tier based on how much total amount you’ve spent at Native to date. As you spend more, you’ll unlock new tiers.

To stay in your tier you must maintain an annual spend that is defined by your tier level:

• Cucumber Connoisseur $0 - $50
• Eucalyptus Insider $50 - $100
• Coconut VIP $100+

Your annual spending is calculated at the time that you created your account.

Sorry, we don’t allow code stacking in a single order.

You can apply discounts via your rewards points on any products except for gift cards and products that are not publicly available but sold for product testing purposes only.

This is an example of a response that you might give. It's good to be as thorouTo be eligible for free priority shipping you must be in the Coconut VIP tier. If you are in the Coconut VIP tier and would like to apply your free priority shipping, you must select priority shipping at checkout and the discount will then be applied. Sorry, free priority shipping isn't available for subscription and international orders.gh as possible in responses as that has a tendency to improve trust overall.

Only purchases made after your rewards account was created will count towards your point total. Purchases made before will still count towards your lifetime spend tier!

That’s the best part — all of your past un-returned purchases will count towards your lifetime spend, which determines your tier in the Clean Collective.

All of our products are free of parabens (a chemical preservative used in cosmetics and personal care). We recommend using deodorants and soaps within 18 months of receiving. For Body Wash we recommend using within 12 months.

Our ingredients allow our deodorant to withstand temperatures up to 90 degrees fahrenheit. We know that summer temperatures can go well past that so if you are concerned about the texture of your deodorant please feel free to reach out to us!

There are no rules to when you should apply your deodorant. If you are new to Native, we recommend applying to clean, towel dried pits. This makes after a shower - or bubble bath - ideal timing.

Our deodorant is known for its effective odor protection. We use ingredients, like baking soda, to neutralize odor causing bacteria so you don’t need to worry about any unpleasant smells by the end of the day.

It can take your body up to two weeks in order to adjust to Native. That being said, most people are able to make the switch instantly and successfully!

After using Native for two weeks, your armpits will be purged of the aluminum and chemicals that were left over from your old deodorant.
Since Native deodorant is made with natural ingredients your armpits will feel smoother and odors will be neutralized.

Yes! If other natural deodorants have irritated you in the past, we recommend you try our baking soda free sensitive option, labeled “Sensitive Deodorant”.

We’re awesome! Say more? OK.

Our products actually work. Our products are thoughtfully formulated and use only the highest quality ingredients. Our products were made for our customers. If a product is working you let us know, and if it’s not working let us know that too! That way we can get to work and fix it.

An example: Native’s classic deodorant used to contain beeswax. You let us know that vegan ingredients were really important to you, so we created a new formula, tested it with some of our customers to make sure that it worked as well or better than the previous formula, and brought that new formula to market. You made our vegan formula happen.

That customer centric mentality has earned us over 15,000 5 star reviews from happy customers who use and love Native.

Our Plastic Free Deodorant is our same aluminum free, paraben free, phthalate free, talc free, sulfate free, vegan deodorant formula, just in new 0% plastic packaging! Our packaging for Plastic Free is 100% paperboard and 100% plastic free.

The application of our Plastic Free Deodorant is a little different than our classic deodorant. These directions below should help!

1. Use a finger to slightly push up the deodorant from the bottom.

2. Keep your finger in place inside the tube and apply under the arms.

3. When you are done tap the deodorant twice for it to slide back into the tube.

We're so glad you asked!

Plastic Free deodorant was inspired by and made for you. We heard from so many of our customers that they were looking to reduce their consumption of plastic.

Did you know switching Native Plastic Free from our classic deodorant will help reduce plastic waste by up to 169 tons each year!

Our packaging is 100% paperboard and printed with soy based inks. It's also available in our most popular scents.

Native Plastic Free Deodorant is also a proud partner of 1% for the Planet. Which means we are committing to donate 1% of Plastic Free revenue to nonprofits focused on environmental stewardship.

1% for the Planet is a global movement inspiring businesses and individuals to support environmental solutions.

They support over 4,000 nonprofits that focus on: climate, food, land, pollution, water, and wildlife.

Environmental giving makes up only 3% of U.S. philanthropy. Native is proud to partner with 1% for the Planet and commit 1% of Plastic Free deodorant revenue to environmental nonprofits.

On top of the wonderful scents, Native’s hair care products are thoughtfully made with clean ingredients. Native’s hair care products are free of sulfated surfactants, parabens, silicone, and dye, and are vegan and cruelty-free.

Yes, Native’s shampoo and conditioner are safe to use on color-treated hair. As with all new hair care products, it is a good idea to test out the products on a small section of your hair to ensure you like the experience & styled look.

We haven’t had any child or baby volunteer testers for our hair care products, so we recommend you consult with your pediatrician just to be safe!

Also something to note, Native’s shampoos and conditioners are not tear free!

No, we don’t recommend this because the pH of animal skin is different from human skin - fun fact!
And we’ve only tested our hair care products on human volunteers!

Yes, they can! Based upon feedback from our human volunteers, we recommend Almond & Shea Butter (Strengthening) or Coconut & Vanilla (Moisturizing).

No, they do not.

No, they do not.

Though the product is not specifically formulated for sensitive scalps, we feel confident that those with sensitive scalps can use and enjoy these products!

If you’re worried, we recommend that you try out a small amount of the product on the under-side of your hair first to see if you have any adverse reaction.

Our hair care products are made without dyes, sulfates, parabens, microbeads, and Polyethylene, but are not currently biodegradable. This is something we are working on!

The FDA regulates sunscreen as an over-the-counter drug. Isn’t that interesting? If you want to get nerdy about it: Currently 16 UV filters are listed as approved actives, 14 are organic filters commonly referred to as chemical filters, and 2 are inorganic filters commonly referred to as physical or mineral filters. A mineral sunscreen includes one or both of those two inorganic filters, zinc oxide and titanium dioxide.

All UV actives absorb UV rays, but mineral UV actives like Zinc oxide also scatter (reflect) UV rays. This means that mineral UV actives protect you in two ways, like a jacket that is both thick and wind breaking. You’re literally shining, as you should!

No application trade-offs! The Native mineral sunscreen is easier to rub in and does not leave that annoying white cast/residue on any skin tone. Many mineral sunscreens are thick, tacky, and very difficult to rub in.

Craftsmanship: a water-based blend of hand selected Zinc Oxide active, moisturizers, stabilizers, and Native fragrances. This formula direction ensures our product blends in across all skin tones.

Our face sunscreen was designed to be invisible under make-up & volunteer-testing helped confirm that. We also added a moisturizer, avocado oil, intended to condition your beautiful skin without any negatives. Finally, we packaged it in a unique tube & pump for easy, mess-free use (only 2-3 pumps needed at a time.)

Yes, our sunscreens were designed and tested to be suitable on sensitive skin.

Native recommends using water resistant sunscreen when swimming or sweating. We are in the process of ensuring that our sunscreens deliver water resistance up to 80 minutes.

We recommend 2-3 pumps of sunscreen for the face. For most adults we recommend about 1 ounce - or enough to fill a shot glass - to fully cover your body. Apply liberally 15 minutes before sun exposure. Reapply at least every two hours.

Sunscreens are a unique product. Let’s dive into the fun legalities: In the U.S. this product is regulated as an OTC drug. We followed the specific U.S. FDA guidelines to choose our UV active, SPF testing, and labeling requirements.
In other countries sunscreens can be regulated differently, have different testing guidelines, and different lists of approved sunscreen actives to choose from. We do not currently have plans to expand our sunscreens outside of the U.S. - sorry international friends!

Both products offer all-day odor protection for underarms. We know some deodorant users prefer a spray form to a traditional stick, so we’re excited to provide a new way to enjoy Native’s amazing scents!

We recommend 2 seconds per armpit, but it’s okay to adjust to fit preference.

Spray 6 inches or less from the body for optimal results.

We are limited to ground shipping only due to restrictions on shipping aerosol spray cans via air.

The product goes on skin clear, and it is not expected to leave stains on clothing.

We often see users choosing Native sensitive deodorant sticks if they have a perceived baking soda sensitivity. Similarly, Native sprays do not contain baking soda. However, the product does contain ethanol, which can sometimes cause short-term irritation for consumers who have just shaved. Do not use on broken skin. If rash or irritation develops discontinue use. Avoid spraying in eyes.

Native Deodorant & Body Sprays use nitrogen as a propellant. The great thing about nitrogen, a natural ozone-friendly propellant, is that it comes from the air! No hydrofluorocarbons here.

Native’s promise of clean, simple, effective all day odor protection, that you can also spray all over! We made it so you can use it as both an effective underarm deodorant and a body spray for those of us who love to smell good everywhere. We also didn’t forget to make this clean; it’s aluminum free - as all our deodorants are - and it’s made with a natural propellant (nitrogen) instead of liquid chemical propellants like isobutane or hydrofluorocarbon.